01 Acceptance of terms
These Terms of Service (“Terms”) govern your access to and use of all services, products, infrastructure, and platforms operated under the HynexCloud™ brand. If you do not agree with these Terms, you must discontinue using our services.
02 Definitions
- HynexCloud, We, Us, Our: The HynexCloud™ service provider and its authorized representatives.
- Customer, Client, You, Your: Any individual or organization purchasing or using our services.
- Services: Minecraft hosting, VPS hosting, Discord bot hosting, website hosting, and other services offered by HynexCloud.
- Infrastructure: Servers, networks, storage systems, control panels, and other resources used to deliver our services.
- Billing Cycle: The subscription period selected by the customer.
03 Account responsibility
- Customers must provide accurate and up-to-date information when registering an account or purchasing a service.
- Customers are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their accounts and services.
- Customers must promptly notify HynexCloud if they suspect unauthorized access to their accounts.
- HynexCloud may request reasonable information to verify account ownership or investigate suspicious activity.
04 Payments and billing
- Services must be paid for in advance unless otherwise agreed in writing.
- Payments must be made using payment methods officially supported by HynexCloud.
- Customers are responsible for renewing services before their expiration dates. Failure to renew may result in suspension or termination.
- HynexCloud may modify service pricing. Price changes will not retroactively alter an already-paid billing period.
- Promotional pricing, discounts, and special offers are subject to their stated conditions.
- Customers must not submit knowingly false payment disputes or chargebacks. Genuine billing concerns should first be raised through official support channels. This does not restrict any lawful right to dispute an unauthorized or incorrect transaction.
05 Refund policy
12-hour refund request window
The request must be submitted within 12 hours of the exact time HynexCloud receives and confirms the payment.
- The 12-hour period begins when HynexCloud receives and confirms the payment. It does not begin when the service is provisioned, activated, or first accessed.
- Customers must submit refund requests through official support channels within that 12-hour period.
- Requests submitted after the 12-hour window will generally not be accepted, except where a refund or other remedy is required by applicable law.
- Requests may be considered for duplicate payments, failure to provision a purchased service, verified billing errors, or significant service issues that HynexCloud cannot reasonably resolve.
- Refunds are generally not available for change of mind after successful provisioning, unused service time, customer configuration errors, or suspension or termination resulting from a Terms violation, subject always to applicable law.
- Submitting a request within 12 hours does not automatically guarantee approval. Each request is subject to verification and review.
- Approved refunds will be processed through an appropriate payment method. Processing times may depend on the payment provider.
- This policy does not limit mandatory consumer rights or remedies available under applicable law.
06 Acceptable usage policy
Customers must use HynexCloud services responsibly and lawfully. The following activities are prohibited:
- Hosting or distributing malware, ransomware, or other malicious software.
- Phishing, credential theft, impersonation, scams, or fraudulent activity.
- Unauthorized access to systems, networks, accounts, or data.
- Hosting illegal content or services.
- Unauthorized network attacks or disruptive activity.
- Unsolicited bulk messaging or abusive spam systems.
- Distributing copyrighted material without appropriate authorization.
- Operating botnets or malicious automated systems.
- Bypassing infrastructure security, usage limits, or access restrictions.
- Abusing resources in a manner that negatively affects other customers or infrastructure.
- Violating applicable laws, regulations, or third-party platform rules.
07 Zero tolerance: fraud and abuse
HynexCloud maintains a strict zero-tolerance approach to fraudulent, deceptive, malicious, and abusive activities, including:
- Fake, altered, or manipulated payment receipts and transaction screenshots.
- Stolen payment methods, unauthorized transactions, and payment abuse.
- Scamming, phishing, impersonation, and financial fraud.
- Knowingly fraudulent chargebacks or intentionally misleading payment claims.
- Attempts to exploit billing, provisioning, account, or infrastructure systems.
- Using HynexCloud infrastructure to facilitate fraud against third parties.
Confirmed serious violations may result in immediate suspension or permanent termination without prior notice, subject to applicable law. HynexCloud may investigate suspicious activity before taking enforcement action.
08 Cryptocurrency mining prohibition
This prohibition applies regardless of profitability, resource allocation, or the cryptocurrency involved. It includes, but is not limited to:
- CPU-based and GPU-based cryptocurrency mining.
- ASIC-related mining operations hosted through our services.
- Mining pools, mining proxies, and mining coordination software.
- Mining scripts, automated mining processes, and mining-related workloads.
- Cryptojacking or unauthorized use of computing resources for mining.
- Attempts to disguise, conceal, or bypass mining restrictions.
Confirmed mining activity may result in immediate suspension or permanent termination of the affected service without prior notice. Refunds for services terminated due to verified violations will generally not be provided, subject to mandatory rights under applicable law.
09 Service-specific conditions
Minecraft hosting
- Customers are responsible for installed plugins, mods, worlds, and server configurations.
- Resource allocations must remain within the purchased plan.
- Exploiting infrastructure vulnerabilities is prohibited.
- HynexCloud is not responsible for compatibility issues involving third-party modifications.
VPS hosting
- Customers are responsible for their operating systems, applications, software, and stored data.
- Unauthorized scanning, exploitation, or attacks against external systems are prohibited.
- Customers must maintain appropriate security practices.
- VPS resources must not be used for activities prohibited under these Terms.
Discord bot hosting
- Customers must comply with Discord's applicable policies and developer requirements.
- Malicious, fraudulent, or abusive bot operations are prohibited.
- Customers are responsible for their bot tokens, source code, and configurations.
- HynexCloud is not responsible for restrictions imposed by Discord.
Website hosting
- Hosted websites must comply with applicable laws.
- Phishing websites, malicious downloads, fraudulent pages, and abusive content are prohibited.
- Customers are responsible for their website content, applications, and databases.
10 Resource allocation and fair usage
- Each service includes resource allocations according to its purchased plan.
- Customers must not exceed allocated CPU, RAM, storage, bandwidth, or other resource limits.
- HynexCloud may investigate unusual resource consumption or activity affecting infrastructure stability.
- In cases of excessive resource usage, HynexCloud may temporarily restrict affected processes or request that the customer upgrade their plan.
- Resource allocations may be modified only through official upgrades, downgrades, or administrative adjustments.
11 Service availability and maintenance
- HynexCloud aims to maintain reliable and stable services but does not guarantee uninterrupted availability unless a separate written Service Level Agreement (SLA) specifies otherwise.
- Scheduled maintenance may cause temporary service interruptions.
- Emergency maintenance may be conducted without prior notice when necessary to protect infrastructure stability or security.
- HynexCloud is not responsible for interruptions caused by circumstances beyond its reasonable control, including upstream provider failures, network outages, natural disasters, or major infrastructure incidents.
- Customers will be notified of significant planned maintenance where reasonably possible.
12 Data and backups
- Customers are responsible for maintaining independent backups of important files, databases, configurations, and other data.
- HynexCloud may provide backup facilities where included in the purchased plan.
- Backup availability, frequency, and retention depend on the service and its configuration.
- HynexCloud does not guarantee that all customer data can always be recovered following hardware failures, accidental deletion, corruption, or other incidents.
- Customers should not treat HynexCloud infrastructure as their only data-storage solution.
13 Suspension and termination
- HynexCloud may suspend or terminate services for violations of these Terms, non-payment, expired subscriptions, fraudulent payment activity, security threats, infrastructure abuse, illegal activity, or repeated abuse of support or other customers.
- Depending on the severity of the violation, suspension may occur with or without prior notice.
- Customers may request service cancellation through official support channels.
- Following termination, access to the affected service may be revoked.
- Data associated with terminated services may be deleted according to applicable retention and deletion procedures.
- HynexCloud is not obligated to restore data after its deletion.
14 Security responsibilities
- HynexCloud takes reasonable measures to protect its infrastructure.
- Customers are responsible for securing their applications, passwords, databases, software, and hosted environments.
- Customers must not attempt to access administrative systems or resources belonging to other customers.
- Suspected vulnerabilities or security incidents should be reported through official support channels.
- HynexCloud may temporarily restrict services to investigate or contain security incidents.
15 Third-party services
- HynexCloud may rely on external infrastructure providers, payment processors, software providers, and network operators.
- Some services may depend on the availability and policies of these third parties.
- HynexCloud is not responsible for independent decisions, restrictions, or failures of third-party platforms beyond its reasonable control.
- Customers must comply with applicable third-party terms when using integrated services.
16 Limitation of liability
- To the maximum extent permitted by applicable law, HynexCloud shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our services.
- HynexCloud shall not be responsible for losses arising from customer misconfiguration, compromised credentials, unauthorized access resulting from customer-side security failures, or customer data loss.
- Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
- HynexCloud does not guarantee specific financial results, business performance, or outcomes from the use of its services.
17 Changes to services and Terms
- HynexCloud may modify, update, or discontinue features and services where reasonably necessary.
- These Terms may be updated periodically.
- Significant changes will be communicated through appropriate official channels where reasonably possible.
- Continued use of the services following the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by applicable law.
18 Privacy and personal information
- HynexCloud may collect information necessary to provide, maintain, and support its services.
- Customer information will be handled in accordance with the HynexCloud Privacy Policy and applicable data protection laws.
- Customers must not upload or process personal information through our infrastructure in violation of applicable law.
- HynexCloud may disclose relevant information when legally required or when reasonably necessary to investigate security incidents and violations of these Terms.
19 Governing law
- These Terms shall be governed by the applicable laws of India.
- Disputes arising from these Terms shall be addressed through appropriate legal procedures and competent courts having jurisdiction, subject to applicable law.
- Customers are encouraged to contact HynexCloud support before pursuing formal dispute resolution.
20 Contact and support
For questions, billing concerns, complaints, or clarification regarding these Terms, contact HynexCloud through its official support channels.